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Lane Commercial Equipment Company’s parts department personnel are trained professionals who utilize state-of-the-art computer and communications tools to provide instant information and precise stock control. Our computer system automatically notifies personnel to reorder parts stock daily. After-hours parts service is also available. Our service truck stock is replenished daily to ensure that we do a “first time” fix with the correct part when you need it. We offer auto-ship programs customizable to each customer’s needs.
We are able to respond to your service call within 24 hours 92% of the time. Our “first-time fix” rate is 96%. Our management team reviews each technician’s performance on a weekly basis. Our staff of professionally trained technicians are on-call to assist over the phone and after hours when necessary.
Red Cape Service is a level of dedication and a promise to our customers to deliver exceptional service. We are committed to provide important market trends that drive customer traffic, deliver reliable and efficient equipment and valuable local service support throughout the life of the product to assure you remain profitable.
Red Cape Service is our promise to deliver the best insights, support and equipment to our customers. Lane Commercial Equipment wants to help grow your business and introduce new products to assist in that growth. Profitable customers are happy customers and that is our goal. We want you to be successful.